FAQ

How much is shipping?

You can add items to your cart to get a shipping estimate.  There will be price estimations for both First Class and Priority shipping.  For questions regarding expedited shipping and/or multiple item orders, contact us.

What currency are your prices in?

All prices are in $ US Dollars (USD).

Do we take custom orders?

Yes, we do.  For Custom Orders please contact us.  You can view more information HERE.

Where do you ship?

Fab Hatters is a US seller, based in sunny Los Angeles.  We are willing to ship internationally or to do rush orders, etc., just contact us.

 

Whenever possible, we try to reuse shipping materials, to help the environment and to keep costs low.  You are responsible for any VAT, custom fees etc., that might result from your purchases.

What is your shipping time?

Typical shipping time (not including construction time for custom orders):

 

Shipping time to USA is: 2-5 days

 

Shipping to the UK: 7-10 days

 

Shipping time to Europe, Canada or Australia is: 9-15 business days

 

Deliveries to Australia take on AVERAGE 2-4 weeks shipping time, not including hat construction time.

Do you offer gift shipping?

Gift shipping is available for an additional cost.  Elaborate hat box, ribbons, wrapping paper, etc may be added, but contact us before ordering if you want this option.

What is your return policy?

Please double check that the item you have ordered is the right size.  We don't accept returns from international locations if you got the wrong size.  Additionally, an item received late due to circumstances beyond our control, slight color difference, not your type, or a change of mind will not be accepted for a refund. Please think carefully before you place an order. 

 

If the item is damaged during shipment or the item is not the item you ordered, returns are acceptable. If the item you ordered is out of stock, we will refund you.

Please contact us within 3 days of receiving your order if you want an exchange.  Items must be in original condition.  You are responsible for your own return shipping costs.

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© 2018 by Fab Hatters.

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